Privacy Policy

Abkon Services (registered with the Corporate Affairs Commission of Nigeria) operates the Abkon Laundromat brand and the website at abkon-laundromat.vercel.app. In this policy, “we,” “us,” or “Abkon” refers to Abkon Services.

Registered office: 193 Aba Road, Ikot Ekpene, Akwa Ibom State, Nigeria.

We collect only what we need to provide our laundry and home-cleaning services:

• Your name, phone number, and WhatsApp number — to identify your tickets and contact you.
• Your delivery address — when you use pickup or home-delivery service.
• Details of items you bring to us, services requested, and amounts paid.
• Messages you send us on WhatsApp or via the website contact form.
• Basic device/log data (IP address, browser, timestamps) when you visit the website.

We do not knowingly collect data from anyone under 18.

• To process your bookings, generate tickets, and contact you about your laundry.
• To send you SMS or WhatsApp notifications when your items are ready for pickup.
• To respond to your enquiries, complaints, or refund requests.
• To keep records required by Nigerian tax and consumer-protection laws.
• To improve our services and prevent fraud.

We use WhatsApp Business Platform (provided by Meta) to communicate with customers. When you message us on WhatsApp, your phone number, the messages you send, and the messages we send you are processed by Meta in accordance with their own privacy policy. You can read Meta's policy at whatsapp.com/legal/privacy-policy.

We do not sell your personal information. We share limited information only with:

• Service providers who help us run the business (SMS provider, hosting, payment processors), strictly to provide their service.
• Government authorities when required by Nigerian law.

We keep customer records for as long as your account is active and for up to 6 years after your last ticket, to comply with Nigerian tax and audit requirements. You may request earlier deletion (see section 7).

You have the right to:

• Ask what personal data we hold about you.
• Ask us to correct anything that's wrong.
• Ask us to delete your data (we may retain anonymised records for legal purposes).
• Withdraw consent for marketing messages at any time.

To exercise any of these rights, email us at abkon350@gmail.com or message +234 913 564 4777 on WhatsApp. We respond within 14 days.

We protect customer records with reasonable technical and organisational measures (encrypted database connections, hashed passwords, access controls). No system is 100% secure — we'll notify you promptly if a breach affects your information.

We may update this policy from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes will be announced on this page.

For any privacy questions:

• Email: abkon350@gmail.com
• Phone / WhatsApp: +234 913 564 4777
• Address: 193 Aba Road, Ikot Ekpene, Akwa Ibom State, Nigeria